Refund & Cancellation Policy

1. The short version

Cancel whenever you want, from the subscription link in your Paddle receipt. There is never a cancellation fee. Every charge — a first payment or a renewal, on any plan, the $2 Day Pass included — carries a 30-day money-back guarantee. Duplicate charges and outages that stopped you working are refunded in full. The sections below give the detail.

BidFern is a service operated by GUARDIANPIXEL LABS LTD, a company registered in England and Wales under company number 17081281.

2. How to cancel

Every payment is taken by Paddle, our reseller and Merchant of Record, and the receipt Paddle emails you carries a link to manage the subscription. Open that link and select Cancel subscription. Confirm once and it is done. You will see the cancellation on screen and receive a confirmation email with the date your access ends. There is no phone call, no retention queue and no form to fill in.

This is the same for all three plans — Day Pass, Contractor and Crew. If you cannot find that receipt, email contact@bidfern.app from the address you paid with and the cancellation will be processed manually, effective from the day the email arrives.

3. When cancellation takes effect

• Day Pass — access continues to the end of the current 24-hour period you have paid for, and no further $2 charge is made.
• Contractor — access continues to the end of the current 28-day period you have paid for, and no further $59 charge is made.
• Crew — access continues to the end of the current 28-day period you have paid for, and no further $170 charge is made. Team seats stay active until that date.

Nothing is cut off at the moment you press cancel. You keep what you paid for until the paid period runs out.

4. No cancellation fee

No cancellation fee, exit fee, penalty or administrative charge is ever applied — on any plan, at any point in a billing period, however long you have been subscribed.

5. Day Pass refunds

The $2 Day Pass is non-refundable once the day has started. Access to the AI Quote Builder and quote sending is granted immediately on payment, and the price is set low to match a single day of use. Cancelling stops the next renewal; it does not refund the day already running.

This does not affect section 8: a duplicate $2 charge, or a day during which a technical failure prevented you from using the service, is refunded in full.

6. 30-day money-back guarantee

Ask within 30 days of any charge and that charge is refunded in full — whatever you built with it, and whether it was a first payment or a renewal. No explanation is required. Each charge stands on its own, so a renewal you did not mean to keep can be refunded even if the periods before it were used fully. Refunds are returned by Paddle to the card or account you paid with, and normally arrive within a few working days.

The guarantee applies once per account, to the first 28-day subscription only. It does not apply to renewals, to a second subscription after a previous cancellation, or to the Day Pass. If 10 or more quotes were generated, the plan has done its job and section 7 applies instead.

7. Unused time on a 28-day plan

Once the 30 days after a charge have passed, there are no partial or pro-rated refunds for the remainder of a 28-day period, whether you cancel on day 8 or day 27, and no credit for unused quote allowance. Unused quotes never roll over. Because you keep full access until the period ends, cancelling early costs you nothing beyond what you already paid.

Switching between plans takes effect at the start of the next billing period, so a switch never causes a double charge or a lost period.

8. Duplicate charges and technical failures

A full refund is given, without argument, where:

• you were charged twice for the same period, or charged after a confirmed cancellation;
• a technical failure on our side prevented you from accessing the service or generating quotes for a material part of a paid period;
• a charge was taken from a payment method you did not authorise on this account.

For an outage, the refund covers the affected period: the day in question on the Day Pass, or a fair portion of the 28-day period on Contractor and Crew. Server logs are checked to confirm what happened; if the failure is confirmed, no further evidence is asked of you.

9. How to request a refund

Email contact@bidfern.app and include:

• the email address you paid with;
• the date of the charge you are asking about;
• which plan it was, and a line on what happened if it is a duplicate charge or a technical failure.

Requests are acknowledged within 2 business days and a decision is given within 5 business days. Approved refunds are returned to the original payment method and take 5–10 business days to appear, depending on your bank or card issuer. Refunds are made in the currency of the original charge; we do not control exchange-rate differences your bank may apply.

10. Chargebacks

On your statement the charge reads PADDLE.NET* followed by our name, because Paddle is the Merchant of Record for every order — if that line looks unfamiliar, it is us.

If something looks wrong on your statement, email first — nearly everything is sorted out the same week, and far faster than a bank dispute. Opening a chargeback before contacting us means the payment processor freezes the amount for weeks while it investigates, and the account may be suspended until the dispute is resolved. Where a chargeback is raised for a charge that was properly authorised and delivered, evidence of use will be provided to the card issuer, and the account may remain closed.

None of this is intended to discourage a genuine fraud report. If you believe your card has been used by someone else, tell your bank and tell us at the same time.

11. Your data after cancellation

After a subscription ends, your quotes, client records and price book stay available for export for 30 days. You can log in during that window and download them as PDF and CSV.

After 30 days, that content is deleted. Account data is deleted within 90 days of account closure, and billing records are kept for the period UK tax rules require. Full detail is in the Privacy Policy. Export what you need before the window closes — deletion cannot be reversed.

12. Your statutory rights

Nothing in this policy limits or replaces the rights you have under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or any other consumer-protection law that applies to you. Where a mandatory legal rule gives you a stronger right than this policy does, that legal rule applies.

13. Contact and complaints

Cancellation and refund requests, and any complaint about a charge or about how a request was handled, go to the address below. We acknowledge every complaint within 2 working days and aim to resolve it within 10 working days, telling you where it stands if it takes longer. Paddle, as Merchant of Record, also handles billing enquiries and returns directly and can be reached from the receipt it emails you.

Cancellation questions and refund requests go to: